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Management team


Over the past 20 years at Arum we’ve built up a strong team with extensive expertise across various areas. Not only are our practitioners experienced consultants, but they’re in a unique position to be able to understand our clients’ particular business challenges because many have previously held similar responsibilities client-side.

The range of experience – from senior thought leaders with an average of 30 years’ experience to consultants with less than 10 years’ experience – means that we can offer teams tailored to clients’ needs.

As well as outstanding subject matter experts, the Arum team possess a range of other skills and experience that will add significant value to your organisation.  These include multi-lingual capability and experience of working in over 50 countries.

Find out more about working for Arum

Jamie Waller
Chairman

Jamie Waller
Chairman

Jamie Waller is a British entrepreneur, philanthropist and investor. He has worked in financial services since 1998 and previously built, managed and sold many businesses in the credit and debt space. Jamie led the acquisition of Arum in 2017.

Andrew Pritchard
CEO

Andrew Pritchard
CEO

Andrew has worked with Arum since 2004 and has been a major contributor to its growth and success. Over the last 15 years, he has grown the consultancy team which helps our clients to improve their operations, systems, processes and customer service. Having worked on over 60 consulting engagements and with nearly 20 years of consultancy experience throughout UK and Europe himself, Andrew is highly experienced and has worked at all levels of transformational change programmes for financial service, utility, DCA, and other B2C credit management organisations.

Scott Collin
Chief Commercial Officer

Scott Collin
Chief Commercial Officer

Scott has worked in the Credit Management industry for the past 15 years and has a keen focus on developing and launching new and innovative services to market. He has held senior positions with leading software and BPO organisations, including TDX Group and First Data, and more recently launched the first Open Banking FinTech globally. Scott’s passion is helping clients meet their strategic objectives by ensuring that Arum delivers long-term and sustainable partnerships.

Matt Riddall
Director of Advisory

Matt Riddall
Director of Advisory

Matt has worked for Arum since 2008, originally joining as a consultant and progressing to becoming a principal consultant and delivery lead. He has extensive experience in solution development in the Collections and Recoveries space, and the Collections technology market. Matt is responsible for delivering outstanding consulting and services to clients such as BrightHouse, Moneybarn and NewDay, as well as managing Artificial Intelligence (AI) and Robotics Process Automation (RPA) projects, and Arum’s vendor partnerships. Matt started his role as Director of Advisory in July 2020.

Cormac O’Sullivan
Director of Professional Services

Cormac O’Sullivan
Director of Professional Services

Cormac has over 20 years’ experience in the C&R industry, covering numerous projects and system implementations across Europe, for organisations such as: Deutsche Bank, Raiffeisen Bank, Santander Bank and KPN. Cormac’s team, resource, and project management skills, combined with extensive hands-on consultancy experience, mean he’s successfully led multiple key client projects. Cormac has occupied Project Lead roles and managed large teams for numerous major new Collection system implementations. His experience typically results in him becoming a vital member of the client’s management team and project working group. Cormac began his role as Director of Professional Services in July 2020

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