On 13th October 2016, Arum hosted our third executive-level Credit, Collections and Recoveries Roundtable of 2016 at the National Museum of Scotland, Edinburgh conducted under the Chatham House Rule.
Our Roundtables continue to bring a number of key individuals together from the credit and collections industry to discuss industry hot topics and what the future holds.
The theme of the event was “The impact of wider trends on collections and recoveries” and featured short presentations including:
- Trends influencing credit and collections
- Changes and increased competition in the water industry
- Getting culture and conduct right in the workplace
Aleks Tomczyk, Arum’s CEO, set the scene by outlining his views on the implications of economic trends for collections strategy and operations. Chris Warburton, Arum’s Lead Collections and Recoveries business consultant, considered what collections and recoveries may look like in the future whilst also discussing the trends responsible for these proposed changes.
Attendees at the Roundtable joined in a lively future focussed exchange, adding their wide experience to the mix. The themes that emerged included:
- Concern that a major shock will seriously impact the environment soon – and if we are ready.
- How social and technology trends will influence our operating environment.
- That culture is in the mind of all, is key in transformation and can help people focus on key areas.
Gordon Downey, CEO of Performance Matters focussed on the importance of getting culture and conduct right in the workplace.
Gordon Downey said: “It was great to be a part of Arum’s Roundtable, sharing in-depth knowledge and expertise with a number industry peers on the future of collections. It was fantastic to see all of the attendees contributing views and experience centred on the theme.”