Arum Systems Ltd (Arum) is delighted to announce the addition to our team of Clive Pickett as Collections Transformation Specialist. Clive strengthens Arum’s fast growing team of debt collections and recoveries consultants. His role will be to engage at a senior stakeholder level with Arum’s clients to enable them to improve debt collections and recoveries operations, reduce bad debt charge (BDC) and take excellent care of customers.
Clive has over 30 years’ experience in credit and 15 years’ experience in debt collections and recoveries, with his previous two roles being Director positions within collections and recoveries, for Barclays and Lloyds Banking Group.
As Director of Barclays UK Retail Bank Collections, Clive led the setting of a strategic/operational vision and its implementation via a five year strategic plan to deliver a World Class Operation.
Whilst Head of Collections at LTSB Asset Finance Clive’s remit was to transform operations into a 21st Century Collection shop. His tenure included merging two collection operations and delivering significant reduction in BDC by improving collections performance, leveraging technology, changing processes and critically people performance.
Clive Pickett said:
“I am excited about the opportunity that working with Arum presents. Having known them for a number of years, I am pleased to be a part of the team and am passionate about positive change and delivering value on variety of projects.”
Aleks Tomczyk, Arum Chief Executive added:
“I am fantastically pleased that Clive has joined Arum. Clive is a widely known, respected and liked figure in the UK collections and recoveries space with a track record leading major transformations and producing great results.
Clive is fervent about good customer service and collections. He has always been recognised as a thought leader in and shares Arum’s vision of what excellence in high-volume debt collections will look like in the future. I am sure our clients will get a lot of value from engagements with him.”