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Arum was established in 1998 and our founding desire has remained with us ever since then: to set our clients up for long-term success.

The timeline charts our growth from launching in the UK to helping companies in more than 20 countries worldwide, and being recognised by the industry as experts in our field.


  • 1998


    Founded in Edinburgh
    We started out as experts delivering business and technical change, at this time with only a handful of staff.

    Year 1998

  • 2004


    Focused our services solely on collections and recoveries
    Within a few years, we had established ourselves as collections and recoveries subject matter experts, providing a mix of consultancy, interim management support, and training.

    Year 2004

  • 2006


    First project in mainland Europe
    Having worked with clients all over the UK for almost a decade, we partnered with an international bank to guide them towards a best in class collections operation in Germany and Spain.

    Year 2006

  • 2012


    First project in the Americas
    We continued our growth with a project to help our client manage an increase in mortgage payment defaults and customers facing financial difficulties.

    Year 2012

  • 2014


    Opened London office
    Our team expanded even further, and we opened an office in London.

    Year 2014

  • 2015


    Listed in the Credit Today Utilities & Telecoms Top 50
    Two senior members of our team were listed as key individuals who’d had a positive impact on the credit and collections industry.

    Year 2015

  • 2016


    First project in Asia Pacific
    Our client in Australia asked us to benchmark their collections operation to ensure it was future proofed and would remain a long-term centre of excellence.

    Year 2016

  • 2016


    Placed on first UK government framework
    We secured our place on the G-Cloud framework which ensures that all suppliers to UK public-sector departments have met the rigorous standards. We have since been added to two further frameworks.

    Year 2016

  • 2017


    Sale of Arum to Jamie Waller
    Jamie Waller (entrepreneur, investor, philanthropist and author) was the lead investor on the deal to acquire Arum, due to its great reputation in the industry, expertise, quality of service, transparency and ability to deliver.

    Year 2017

  • 2018


    Achieved ISO and Cyber Essentials accreditations
    We successfully gained several world-class, globally recognised accreditations, which demonstrate that Arum’s work is managed in line with international recommendations.

    Year 2018

  • 2018


    Shortlisted for multiple awards
    Two of our consultants were finalists at the Women in Credit Awards, and we were shortlisted for a Credit Award for ‘Outsourcing & Partnership Initiative of the Year’.

    Year 2018

  • 2018


    Andrew Pritchard appointed to Managing Director
    Having worked with Arum since 2004, Andrew has been a major contributor to our success, including growing the consultancy team, and working on over 60 consulting engagements himself.

    Year 2018

  • 2019


    Celebrating our 21st birthday
    This year, we celebrate a key milestone in our history as we continue to deliver truly independent credit management solutions globally.

    Year 2019


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