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COVID-19 exit strategy support

Creditors are expecting a significant increase in the volume and complexity of accounts falling into arrears as payment holidays and furlough potentially expire. Banks have already announced significant provisions for bad debts. The pending spike of delinquency and vulnerability will have more far-reaching repercussions than we have experienced before.

We would expect that organisations’ priorities now centre around how they navigate
through the next phase of impact by:

  • Ensuring their contact and treatment strategies are fit for purpose.
  • Having digital solutions in place to reduce the strain on the operation.
  • Ensuring digital solutions provide the same outcome as speaking to an agent in
    terms of agreeing repayment plans, providing breathing space and so on.
  • Getting work underway to identify COVID-19 impacted / non-impacted customers
    and responding accordingly.

The pending spike of delinquency and vulnerability will have more far-reaching
repercussions than we have experienced before.

Our experts have developed a playbook to help you navigate your way out of this crisis

We have developed a comprehensive COVID-19 Exit Strategy Playbook which will give you guidance on what to consider and how to structure your thinking as you look to plan for the ‘new normal’. Get your free copy below.

We’re here to help and support you through these challenging times and we're also happy to share ideas and work with you to create a plan that is tailored to your specific needs. 


Get your copy of the COVID-19 Exit Strategy Playbook 

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