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Debt management system implementation for Scottish bank

Debt management system implementation for Scottish bank

"The automated system, was the largest single project implemented by the business at that time. The commitment, flexibility and technical skills demonstrated by the Arum team were key factors in a successful delivery into production."
Credit Control Manager 



The challenge

This Scottish bank was using manual IT systems which had become overloaded and unreliable, posing a potential risk to business. This project needed to deliver something that aligned to the business strategy –  to host user-friendly online systems to handle and maintain all aspects of client’s business, and support vision of the online bank.

The solution

  • By gaining an in-depth understanding of the client’s business, Arum utilised current internal processes and introduced new procedures to manage the design and implementation of the new IT system.
  • Arum’s extensive knowledge of the system, and close partnering with client, were key to successful implementation.

The results

  • Delivered five months ahead of an already tight timescale.
  • A fully configured system that met business and quality requirements.
  • System integrated with minimal impact on business as usual.

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